ubalm website policies




Website Policies

Purchases not made directly from MBMA Corporation should be returned to the retailer directly in accordance with their return policies. All policies listed here pertain only to purchases made directly from MBMA Corporation. Each distributor is responsible for their own policies.

Our Guarantee: We guarantee the quality of our products. If you are not entirely satisfied with your order, you may return it within 30 days (in resalable condition if applicable) for a credit or refund, less shipping and handling charges. Please contact us prior to returning items for an RMA number and return instructions. Please ship returns prepaid by USPS, UPS, FedEx, or other traceable means.

Shipping: Orders are normally be shipped on the following business day by the method of shipment you specify. Most shipments are FOB West Des Moines, IA, USA and subject to availability at our warehouse. Our Customer Service department will contact you if items you ordered are not available for immediate shipment. Please note: Items ordered together are not always shipped together.

International Shipments: It is the customer's responsibility to pay any customs duties, brokerage charges, or other fees that may be added by your customs authority or shipping carrier.

Our customer service team is ready to help - call +1 (515) 255-1295 to place your order.

Who We Are: ubalm is manufactured for and distributed by MBMA Corporation, a family owned business in the midwest.

Unforeseeable Delays: The Internet is a global network that is not maintained by any one entity. It is possible to experience outages and delays on the Internet beyond our control or knowledge. We will strive to inform customers of possible delays, however we cannot offer any guarantees nor accept any liabilities or consequences caused by these circumstances.

Payment Terms: We accept prepaid credit card and orders mailed in with check or money-order only. MasterCard and Visa are accepted. Your credit card will be charged prior to shipment. Please supply both a phone number and an email address so that we may contact you if we have questions about your order. Invoices will be issued when materials are shipped. Billing questions? Please contact our Customer Service department at +1 (515) 255-1295.

State Sales Tax: We are required to collect state sales tax for all shipments within Iowa (6%).

Pricing Policy: Prices in our online catalog supersede all other prices and are subject to change without notice. Special pricing and promotions may be offered by individual retailers at their discretion

Discounts & Coupons:Only authorized discounts, coupons, or special offers will be honored by MBMA Corporation. In all cases these promotions will carry specific instructions regarding their validation and redemption and are subject to change without notice. Any retailers offering special offers or discounts are solely responsible for their redemption

International Orders: MBMA Corporation will accept international orders at this time. Order acceptance is at our discretion and we may choose to not ship to some areas. This policy applies to the billing and/or shipping destination.

Copyright: All publications of MBMA Corporation, its affiliates, and its associated authors are protected via copyright laws of the United States of America. Their reproduction, in whole or in part, by any process, is a violation of copyright law unless prior written authorization has been obtained from the publisher.

Privacy Statement: The information we collect online is used to improve the content of our site, notify consumers about updates to our site, and by us to contact consumers for marketing purposes. We do not sell, rent, or supply Internet statistics or customer information to any third party. If you supply us with your email address, you may receive periodic e-mailings with information on our products, services, or upcoming events. Just let us know if you wish to have your name removed from our e-mailing list.

Why we might call you: If you supply us with your telephone number or fax number, you may receive telephone contact from us with information regarding orders you have placed on-line or your on-line user account. We will only contact you by phone on an as-needed basis. Your phone number will NOT be used for solicitations.

Cookie Policy: We utilize cookies in order to provide a better shopping experience. We do not collect personal information without your knowledge and permission, nor do we resell or distribute any site visitor data, including information that may be collected as a natural by-product of your visit. A cookie is a small piece of information that is sent to your browser when you access a Web site. There are two kinds of cookies: a session cookie, which is a line of text that is stored temporarily by your computer and is destroyed when you close your browser, and a persistent cookie, which is a more permanent line of text kept by your computer even after your browser is closed. Our shopping cart system may incorporate session cookies to allow our cart to remember what you've purchased as you browse. Most browsers allow cookies to be enabled or disabled by users, but shopping cart functionality may not work correctly if cookies are disabled.